Tulay Warranty Policy

Tulay warrants that d products purchased from our platform are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. This warranty service is provided free of charge.

How long does the warranty last?

The warranty period is two years from the time the products are received.

What does the warranty cover?

This warranty does not cover damage to Tulay  products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice. Care Advice can be found here.

 

Every product found to be defective under this warranty may be, at the discretion of Tulay:

  • , if available; or

  • substituted with a piece of comparable value;

How is the warranty claim initiated?

• To replace a defective product that you purchased from our platform under warranty, you should email us at support@tulayjewelry.com. We will provide you with instructions and guidelines

Please retain your certificate of authenticity in case you have a warranty claim. The certificate of authenticity serves as proof of purchase and authenticity. See More information on the certification of authentication.

To whom does the warranty extend?

This warranty extends to the original purchaser of product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from tulay or serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.