Shipping and Delivery

International Delivery

!Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

 

How long does a delivery take?

They delivery time differs based on the products purchased, Country of delivery and the Shipping Company.  You can find the Estimated Delivery Time at the product details on the website. We deliver all your orders by Express Shipping. Estimated time between 7-10 Days.

 

How long until my order is sent to the Shipping Company?

All orders are dispatched within 48 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.  You can check the estimated time of delivery from the item’s image.

 

What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Stay tuned as we always have promotions that include Free Shipping!

 

How can I track my order after it is sent to shipping company?

You can track your order status in 3 different ways:

  • You can track your order with the tracking code provided by SMS and e-mail.

  • You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. 

  • You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

 

Do you ship to my country?

We pride that we ship to more All Arab countries in the Middle East and North Africa, which you can check from our Shipping Country List on the homepage. If your country is not included in this list, you can e-mail us at support@tulayjewerly.com for further information.

 

Which shipping companies do you work with?

We are proud to partner with Aramex to provide shipping and delivery services.

 

What should I pay attention to when I receive my order?

The safety of your orders matters to us the most.

Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If yes, please do not accept the package and request a claim form from the courier. Once completed, kindly inform us of the situation by contacting our Customer Care Center or e-mail us at support@tulayjewelry.com .

 

They tried to deliver my order but I wasn`t home, what should I do?

If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airway bill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch.

You should pick up your order from the branch within 7 days Otherwise, your order will be returned to our company, support@tulayjewelry.com.

 

Can I receive my order from the branch?

You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

 

I have multiple orders on different approximate dates, will they be delivered together?

Each order is considered as a separate dispatch. Unfortunately, we can't guarantee that orders purchased on different dates will be shipped at the same time.

If you choose the Cash on Delivery payment method, your two orders may be delivered at the same time if your previous order has not been invoiced yet.