Return, Cancellation and Exchange

What is your Return Policy and Procedure?

We always aim to satisfy our customers needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item ( in a re-saleable condition without removing the price tags and within 14 days from delivery date.

Returns can be sent via your local post office/ courier service of your choice (excluding Fedex) however shipping fees will be covered by you. 

You can start your return process from our Easy Return Center.

 

How can I return my Order?

Returns can be sent via your local post office/ courier service of your choice (excluding Fedex) however shipping fees will be covered by you.

 

Can I return the free of charge/promotional items in my order?

The return process for the free of charge / promotional items differ relative to the promotion. Please call our Customer Care Center or email us at support@tulayjewelry.com for specific details.

 

What is your Refund Process?

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.

For COD customers, our Customer Care Center will request your bank account details by e-mail  in order to transfer your refund.

For Credit Card Customers, refund will be transfered directly back to the bank account that was used for purchasing.

For Paypal Customers, refund will be sent back to your Paypal accout that was used for the purchase.

Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.

 

How can I track my returned item?

Once we receive your returned items, you will be informed by either email or SMS immediately.

 

I cannot see the refund in my bank account. What should I do?

We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't recieved your refund within 14 days, please check with your bank first, If you still haven't recieved your refund, please contact on email us at support@tulayjewelry.com .

 

How can I exchange an item?

Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.

 

Can I cancel my order?

Yes! Orders can be cancelled by send Email to  and providing them with your order number and contact details.

 

I cancelled my order. Will I be refunded shippig fee too?

If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.

 

Can I reorder the items I previously cancelled?

You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.