Privacy Policy

We respect the privacy of all of our users and are committed to protecting information collected through the Website. Personal information about you may be collected in several ways when you use the Website or any Services. We provide this statement and our Cookies Policy ("Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you. By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy does not govern our collection or use of data about you through channels other than the Website. Please exit the Website immediately if you do not accept this Privacy Policy or are accessing the Website in a country or other territory where use of the Website is not permitted. The Website collects certain information when you interact with it, for example, the Website may collect "Personal Information", which is data that can be used to identify an individual. The Website may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

  • Information that you provide by filling out forms on the Website, including when you register, subscribe to any Services including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion, complete a survey or report a problem with the Website;

  • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Website if you are not of a legal age to purchase products offered for sale on the Website;

  • Any information you may provide when you contact us or send us a correspondence;

  • Details of any transactions you carry out through the Website, including the placement of any orders by you; and

  • Details of your visits to the Website including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold Personal Information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) to allow us to process your orders and payment, let you know the status of your order, manage your account and to serve your requests in general. We may also obtain information as a result of authentication or identity checks. Your telephone number may be given to our courier for delivery services. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Personal Information may also be shared with other trading divisions within our group.

We will disclose your personal information as reasonably required for the process of your request/purchase; such as but not limited to, providing your address to a shipping or delivery company or submitting your information to a banking institution and/or to our online payment gateway service provider to get approval for your transaction. Please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your Personal Information, we will be entitled to do so.

We may also use your Personal Information to send you our newsletters as well as details of our products, special offers or promotional offers that may be of interest to you, and may also pass your Personal Information onto our carefully selected business partners or to our affiliated companies to enable them to send you information which may be of interest to you.

If you do not want to receive such information, you can just click on the “UNSUBSCRIBE” link in our emails, or set up your preferences in your My Account section or simply contact our Customer Service and they will assist you in this respect.

We may use Personal Information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can improve the Website design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and you always have the choice of opting out via our Customer Service.

From time to time we may disclose Personal Information:

  • To our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other third party service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;

  • To any prospective seller or buyer of Tulay business or assets;

  • If we are under a duty to disclose or share your personal data in order to enforce or apply the Terms and Conditions and other agreements, to permit us to pursue available remedies or limit the damages that we may sustain, or protect the rights, property, safety or security of Tulay, our employees, agents, contractors, customers, the visitors of the Website or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

You can access and review your personal information in the My Account section of the Website.

If your Personal Information changes in any way or is incorrectly presented on the Website you should immediately update or correct your Personal Information (as applicable) by accessing the My Account section on the Website or, alternatively, by contacting our Customer Service.

Please note that we shall retain your Personal Information during and following the end of your use of the Website as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

We cannot guarantee the security of nor accept any liability for any of the information you submit to us.

If you require further information, please contact our Customer Service.